Terms & Conditions

1. General Terms

By accessing and using The Lost Denim website, you agree to be bound by these terms and conditions. We reserve the right to modify these terms at any time without prior notice.

2. Product Information

• We strive to display product colors and images as accurately as possible
• Actual product colors may vary slightly due to screen settings and lighting
• All products are subject to availability
• We reserve the right to limit quantities purchased per customer

3. Pricing

• All prices are listed in Pakistani Rupees (PKR)
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of order placement
• We reserve the right to correct pricing errors

4. Order Processing

• Orders are processed after payment confirmation
• We reserve the right to refuse or cancel any order for any reason
• In case of order cancellation by us, a full refund will be provided
• Once an order is dispatched, it cannot be cancelled

5. Payment

• We accept secure online payment methods as displayed at checkout
• Payment must be completed before order processing
• All transactions are secure and encrypted

6. Shipping & Delivery

• Delivery charges and timelines are as stated in our Shipping Policy
• We are not responsible for delays caused by courier services or unforeseen circumstances
• Failed delivery attempts due to incorrect address or unavailability may incur additional charges

7. Returns & Exchanges

• Returns and exchanges are governed by our Return & Exchange Policy
• Products must be returned in original, unused condition with tags attached
• Return shipping charges apply as per our policy

8. Customer Responsibility

• Customers must provide complete accurate Address with famous landmark & active Contact #.
• Inspect products immediately upon delivery and report any issues within 24 hours
• Keep order confirmation and tracking details for reference

9. Privacy

• We respect your privacy and protect your personal information
• Information collected is used solely for order processing and communication
• We do not share customer information with third parties

10. Limitation of Liability

• The Lost Denim is not liable for any indirect or consequential damages
• Our liability is limited to the purchase price of the product
• We are not responsible for delays or failures due to circumstances beyond our control

11. Intellectual Property

• All content on The Lost Denim website is our property
• Unauthorized use of images, text, or content is prohibited

12. Dispute Resolution

• Any disputes will be resolved under the laws of Pakistan
• We encourage customers to contact us first to resolve any concerns

13. Contact Us

For any questions regarding these terms and conditions, please contact us through:

• WhatsApp
• Website contact form
• Email: info@thelostdenim.com